Your Privacy, Our Priority

Understanding Our Privacy Practices

Explore how Highlanders Museum Shop safeguards your personal information during every interaction.

Information We Collect at Checkout

Detailed Overview of Data Collection

During your purchase at Highlanders Museum Shop, we meticulously track various types of information to enhance your shopping experience and maintain compliance with legal standards. This includes monitoring the products you view, which helps us suggest items you’ve recently shown interest in. We also record your location, IP address, and browser type to estimate taxes and shipping costs accurately. Your shipping address is essential not only for calculating shipping but also for ensuring that your order reaches you without delay. Additionally, we utilize cookies to monitor the contents of your basket as you browse, ensuring a seamless shopping experience.

Data Usage During Purchase

When you make a purchase, we require you to provide your name, billing and shipping addresses, email address, phone number, and credit card or other payment details. This information is crucial for processing your order, responding to inquiries, handling refunds or complaints, and preventing fraud. We also use this data to set up and manage your account, comply with legal obligations like tax calculations, enhance our store offerings, and, if opted-in, send you marketing communications.

Account Information

If you choose to create an account with us, we store your personal information such as name, address, email, and phone number. This stored data simplifies the checkout process for your future orders, enhancing your shopping experience at Highlanders Museum Shop.

Data Retention and Access

We retain your information as long as necessary for the purposes it was collected for, such as fulfilling orders and complying with legal obligations. Team members like Administrators and Shop Managers have access to this information to assist with order fulfillment and customer support. Additionally, we share necessary data with trusted third parties like PayPal to process payments securely.

Information Storage and Use

At Highlanders Museum Shop, we prioritize the security and privacy of your data. We collect and store information such as your name, contact details, and transaction history to enhance your shopping experience and for operational purposes. This information is retained for a duration necessary to fulfill our legal and tax obligations, typically for several years as dictated by law.

Additionally, any comments or reviews you leave on our products are stored to help other customers make informed decisions and to improve our product offerings. These are maintained on our servers and are accessible for as long as they remain relevant to the respective product.

Team Access to Information

Access Control

Access to your personal information is strictly limited to key members of our team at Highlanders Museum Shop. Our administrators and shop managers can view details such as what products you have purchased, your billing and shipping information, and your contact details. This access is essential for processing orders, handling refunds, and providing customer support.

Third-Party Information Sharing

Data Sharing with WooPayments

We collaborate with WooPayments to securely process payments. When you make a purchase, certain information necessary for the transaction, including your billing details and purchase total, is shared with WooPayments. This ensures a smooth and secure payment process. For more detailed information on how WooPayments handles your data, please refer to their privacy policy.

Need Help with Privacy Concerns?

If you have any questions regarding your privacy or need assistance with our privacy practices, please don’t hesitate to reach out. We’re here to help ensure your information is protected.